In an era where customer satisfaction reigns supreme, Norwegian Cruise Line Holdings (NCLH) has introduced a groundbreaking concept known as “return on experience” (ROEx). Revealed at the company’s recent Investor Day, ROEx aims to elevate the cruise experience by focusing on guest-centered engagement rather than the traditional measure of return on investment (ROI). CEO Harry
A shocking incident recently underscored the deteriorating security situation in Haiti, as gunfire targeted two U.S. commercial flights while landing in Port-au-Prince. In response, the Federal Aviation Administration (FAA) swiftly implemented a 30-day ban on American airlines flying to the island nation. This decision, driven by escalating violence and instability, underscores the urgent need for
Historically regarded as harsh and inhospitable, the polar regions have long captivated the imaginations of explorers and adventurers alike. From the Viking Age, these remote landscapes have been a source of intrigue, representing the final frontier of Earth’s exploration. In recent times, however, technological advancements and specialized travel companies have transformed how we experience these
The surge in popularity surrounding plant-based diets has unlocked unprecedented opportunities for innovation within this sector. Particularly noteworthy is the remarkable growth trajectory of the plant-based milk market, which was valued at a modest $2.8 billion in 2022 and is on a path to reach a staggering $7.3 billion by 2032. This expansion arrives at
In a competitive digital travel market, companies must continually adapt to maintain their edge. Booking Holdings announced a significant restructuring at Booking.com on November 8, revealing plans for workforce reductions and a modernization of processes and systems. These changes signal a proactive approach to harness greater efficiency in a landscape where agile responses to market
Since its inception in 1993, Design Hotels has carved out a niche in the hospitality industry that emphasizes a harmonious blend of modern design and authentic local culture. Headquartered in Berlin, the brand has cultivated a distinct identity that showcases approximately 300 unique hotels around the globe, each reflecting the architectural spirit and traditional essence
In the world of luxury travel, few experiences can rival the allure of all-inclusive resorts, particularly those that meld opulence with cultural immersion. In a recent episode of The Last Resort, host Christina Jelski engages in a captivating dialogue with Abbey Meyer, the CEO of Sky High Travel. The discussion centers around her recent stay
Singapore Airlines (SIA), the flag carrier of Singapore, recently experienced a significant downturn in its financial performance, with its net profit witnessing a staggering nearly 50% decrease for the first half of the fiscal year spanning April to September. This alarming report prompted a sharp reaction from investors, leading to a 6.2% drop in the
In 2022, Margaritaville at Sea made its debut as a budget cruise option, offering quick, two-night getaways aboard an aging vessel. Now, under new management from Sycamore Partners, the brand is set to undergo a pronounced transformation, with ambitions to amplify its service offerings and enhance the sailing experience for guests. The cruise line is
Crystal Cruises is poised to usher in a new chapter with the firm establishment of an order for a third ship, set to enter service in 2032. This announcement not only signifies the cruise line’s growth ambitions but also highlights a strategic collaboration with renowned shipbuilder Fincantieri. Previously informal agreements have now crystallized into a
Japan’s tourism sector is experiencing a remarkable rebirth as international travel continues to gain momentum following the pandemic. As autumn arrives, the nation is witnessing an influx of foreign visitors that markedly exceeds pre-pandemic figures. This article explores the evolving landscape of Japanese tourism, examining current trends, visitor demographics, economic impacts, and the challenges that
Traveling often involves a series of meticulously planned steps, but sometimes even the most straightforward journeys can veer into unpredictable territory. This was the case during a recent voyage from Southwest Florida to Tokyo, which should have been as seamless as the warm Florida sun. Instead, it turned into an exploration of resilience and the
Celebrity Cruises is poised to explore new horizons as it prepares for the upcoming launch of its final Edge-class ship, the Celebrity Xcel, set to debut in November. Brand president Laura Hodges Bethge unveiled her vision at CruiseWorld, sharing insights into the company’s aspirations as they transition from current projects to future endeavors. The ambitious
The world of travel has evolved dramatically, especially for the LGBTQ+ community. What once required elaborate planning or the creation of add-on “mini queer cruises” within larger cruise itineraries has given way to a burgeoning market of LGBTQ+ tailored luxury cruises. By catering specifically to this vibrant and diverse community, companies have begun to offer
Skiing on the East Coast has long been synonymous with the well-trodden paths of New England resorts. However, a notable shift is underway in upstate New York, particularly at Windham Mountain. Under the visionary leadership of Chip Seamans, the president of Windham Mountain Club, the resort is making strides to position itself as a competitive
Princess Cruises recently announced the cancellation of its Regal Princess’s third successive voyage, originally slated to embark from Galveston for a Western Caribbean itinerary. This unfortunate decision comes on the heels of previous cancellations due to significant issues with the ship’s power generators. The situation escalated further when a second generator malfunctioned just as preparations
As the travel industry continues to recover and evolve, the role of travel advisors has become increasingly paramount. Within this context, it is crucial for advisors to carve out their niche and make themselves visible to cruise line representatives eager to partner for mutual growth. At a recent event, Travel Weekly’s CruiseWorld, leading voices from
Small-ship cruising has gained remarkable traction among travelers thanks to its ability to access places unreachable by larger vessels. Those who have ventured into this world often find more than just unique ports of call; they experience a sense of intimacy and belonging that larger cruise lines cannot mimic. The recent Conversation with Cruise Leadership